Support
Something not working in the app, or a question about your data? Email us. Answers to common questions are further down.
Get help
Email us at hello@nubi.health. We usually reply within a few working days.
If your question is about your account, write from the email address you use with nubi. It helps us find your account faster.
nubi can't help in a medical emergency. If you think you may have one, contact emergency services right away.
Delete your account
In the app, open the You tab and tap the gear icon to open Settings. Under Account actions, tap Delete account and confirm.
Your account closes and you're signed out. Your profile, meals, photos, chats, goals and connected-health history are deleted. This can't be undone.
Once the request is accepted, we remove your account data from our active database. Photos and records held by our service providers can take longer to delete. Backup copies stay until the backup expires, and OpenAI doesn't delete its copies right away. We may keep a few limited records, for example to complete the deletion or meet legal duties. The privacy policy has the details.
If you can't sign in, or want to check on a deletion request, email us.
Withdraw health-data consent
nubi needs your health-data consent to work, and it can't keep your health data without it. In the app, go to the You tab, tap the gear icon (Settings) and choose Withdraw consent under Health-data consent. Withdrawing deletes your account and its data, the same as Delete account. You can also email us to ask for withdrawal and deletion.
Your data
You can ask for a copy of your data, or ask us to correct or delete it, by emailing hello@nubi.health. Our privacy policy explains what we collect and why. Our terms of use set the rules for using the app.
Common questions
Is nubi medical advice?
No. nubi gives general nutrition and wellness guidance. It doesn't diagnose or treat any condition. For medical questions, talk to a doctor or another qualified professional.
What data does OpenAI process?
OpenAI runs nubi's AI features. Depending on the feature, it processes your chat messages, meal photos, and relevant profile, nutrition and health data. The app asks for your health-data consent before any of this happens.
Do I need Apple Health?
No. Connecting Apple Health or Health Connect is optional. If you connect one, nubi only reads the data you allow. It doesn't write anything back.
How do I sign in?
With your email address.
Which languages does the app support?
English and Finnish. The app starts in your phone's language if it's one of these. You can change it in Settings under App language.
Where is my data stored?
nubi's servers, database and photo storage are in the EU. Some service providers process data outside the European Economic Area. OpenAI, which runs the AI features, also processes data in the United States. The privacy policy explains these transfers and the safeguards that apply.
Company
Nubi Oy
Työpajanpiha 2, 00580 Helsinki, Finland
Finnish Business ID 3624389-9
D-U-N-S Number 369314210